Thursday, February 14, 2008
Virgin America Update
Today will be my first (and last) trip with
On January 10, I sent them snail mail outlining my disgust with the way they had treated me. On their "VA Difference" web site they say things like "Loyalty, it's hard to earn but easy to lose" and "If there ever comes a time when we're not being as Virgin America as we could be, we will work hard to remedy the situation and hopefully bring a smile back to your face."
They claim they will responds to concerns and/or requests within 30 days.
I have received no response to my letter. It's been more than 30 days. Their mailing address is 5 miles from my home address, so it seems unlikely the letter has spent a great deal of time in transit.
Therefore, I conclude:
1. They do not care.
2. They are liars.
3. They do not want my business.
If anyone from
Tuesday, January 08, 2008
My First, and Last Trip with Virgin America
Most of the major US carriers will issue a credit or a refund if a fare drops within 30 days of purchasing a ticket.
Not Virgin America.
The best they could offer was to charge me $40 per ticket to cancel and then rebook. Since the difference in price per ticket was only $25, this of course made no sense. Plus they'd charge a $5 fee per ticket to rebook over the phone.
So rather than, say, give me a $100 credit to my account, thereby almost assuring I'd use Virgin America again to redeem the credit (or voucher or whatever), instead, they decided to just flat out screw me, thereby assuring I will never book a flight with Virgin America, ever again.
Underneath their cutesy demeanor and mood lighting, Virgin America is just as much an impersonal, consumer-hostile, asshole airline as any other, if not even more so.
Nice move, assholes. Hope you're happy about screwing me out of $100.
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