Thursday, February 14, 2008

Virgin America Update


Today will be my first (and last) trip with VirginVagina America.

On January 10, I sent them snail mail outlining my disgust with the way they had treated me. On their "VA Difference" web site they say things like "Loyalty, it's hard to earn but easy to lose" and "If there ever comes a time when we're not being as Virgin America as we could be, we will work hard to remedy the situation and hopefully bring a smile back to your face."

They claim they will responds to concerns and/or requests within 30 days.

I have received no response to my letter. It's been more than 30 days. Their mailing address is 5 miles from my home address, so it seems unlikely the letter has spent a great deal of time in transit.

Therefore, I conclude:

1. They do not care.
2. They are liars.
3. They do not want my business.

If anyone from VirginVagina America reads this post, answer me this: was it worth it? And if you acknowledge that loyalty is hard to earn and easy to lose, why are you such assholes?

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